Privacy Policy JD77 — Data Protection & Information Security

This Privacy Policy is established to clearly and transparently explain how jd77 handles the personal information of our members in Malaysia. We believe every member has the right to know what data we collect, why we need it, and how we use it.

JD77 has been operating since 2018 and throughout this period, we have consistently adhered to industry best practices in personal data management. Our platform is designed with the principle of privacy by design — meaning data protection is considered at every stage of our system development, not merely added as an afterthought.

This policy covers all jd77 products and services, including the main website at jd77.run, the jd77 mobile app for Android and iOS, and all our official communication channels such as live chat, support email, and official social media channels.

JD77 collects your personal information through several methods: information you provide directly, information collected automatically when you use our platform, and information obtained from trusted third parties for identity verification purposes.

Information you provide directly:

• Full name as stated on official identification documents.
• National identity card number (MyKad) or passport number.
• Date of birth for age verification purposes.
• An active and reachable mobile phone number.
• A valid and active email address.
• Bank account details including bank name, account number, and account holder name.
• E-wallet details (Touch 'n Go, GrabPay, Boost) if used as a payment method.
• Any supporting documents submitted during the KYC process.

Information collected automatically:

• IP address and approximate geographic location.
• Device type and version (phone, tablet, computer) and operating system.
• Type and version of the web browser or app used.
• Game session data including betting history, play duration, and financial transactions.
• Cookie data and similar tracking technologies.
• Access logs and platform usage data.

The personal information we collect is used solely for legitimate, clearly stated purposes. JD77 does not use your data for any purpose other than those outlined below.

• Account Management: Creating and managing your member account, processing registration, and enabling you to securely log in to the JD77 platform.
• Financial Transaction Processing: Processing all deposits and withdrawals promptly and securely through the various available payment methods.
• Identity Verification (KYC): Fulfilling legal requirements related to anti-money laundering (AML) and customer identity verification.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and any misuse of the platform.
• Customer Support: Providing effective technical assistance and customer support via live chat, email, and other communication channels.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates — only if you have consented to receive such communications.
• Service Enhancements: Analysing usage patterns in aggregate (not individually) to improve the user experience on the JD77 platform.
• Responsible Gaming: Monitoring gambling patterns to identify members who may need support and to comply with responsible gaming requirements.

JD77 does not sell, rent, or trade personal information of members to any third party for their marketing purposes. This is our absolute commitment to every jd77 member in Malaysia.

However, there are limited situations where your information may be shared with the following parties:

• Payment Service Providers: Required transaction information is shared with trusted payment processors such as FPX, Touch 'n Go eWallet, GrabPay, and Boost to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum required game data is shared with our game software providers for technical maintenance and dispute resolution purposes.
• Legal Authorities: We may be required by law to disclose certain information to government authorities or law enforcement bodies when ordered to do so.
• Auditors & Legal Advisors: Professional parties appointed by jd77 for audit, legal compliance, and advisory purposes, subject to professional confidentiality obligations.

JD77 continuously invests in high-grade security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

Technical security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and jd77 servers are encrypted using TLS 1.3 protocol with AES-256 encryption. This means all transmitted data is unreadable by any third party.
• Two-Factor Authentication (2FA): We support two-factor authentication for an additional layer of security when logging in to your account.
• 24/7 Security Monitoring: Our systems are continuously monitored around the clock by our cybersecurity team to detect any suspicious activity.
• Encrypted Password Storage: Your password is not stored in plain text. We use a strong one-way hashing algorithm with a unique random salt for each user.
• Network Segregation: Our database servers are isolated from the public network and accessible only through secure internal channels.
• Regular Data Backups: Your data is regularly backed up to a secure, separate location to ensure service continuity.

JD77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

• Essential Cookies: Required for core platform operations, including maintaining your login session and enabling basic security functions. These cookies cannot be disabled.
• Performance Cookies: Collecting aggregate, anonymised information about how you use our platform to help us improve website performance.
• Functional Cookies: Remembering your preferences and settings such as preferred language and display preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns through our internal analytics tools.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the jd77 platform.

JD77 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and operating on the jd77 platform.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's anti-money laundering laws and financial reporting requirements.
• KYC Data (Identity Verification): Retained for a minimum of 5 years after account closure or end of business relationship.
• Communication & Support Logs: Retained for 2 years from the date of communication for reference and dispute resolution purposes.
• Gaming Data & Betting History: Retained for 3 years from the date of play for audit and dispute resolution purposes.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised for aggregate statistical use only.

As a jd77 member, you have certain rights regarding your personal information. jd77 is committed to respecting and facilitating the exercise of these rights.

JD77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any material changes through:

• A prominent notice displayed on the homepage of jd77.run.
• Email notification to the address registered with your account.
• In-app notification on the JD77 mobile app when you first open the app after an update.

The latest version of the Privacy Policy will always be available on this page with the last updated date clearly stated. Continued use of the jd77 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jd77 handles your personal information, please contact us through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response. Available in Malay, Mandarin, and English.
• Email: [email protected] — for detailed enquiries requiring a written response.

Our team will endeavour to respond to all privacy-related enquiries within 3 working days and process data rights requests within 14 working days.